FAQ

Thanks for volunteering! It will take a lot of help to make this a success and we appreciate you being a part of Christmas For The Emerald Coast! We will be reaching out to you with specific details about the volunteer role you selected as the date gets closer. Until then, here are some general details.

• There is childcare available for volunteers while they are serving.
• We will feed you and your children while you serve that evening.
• We would love for you to serve for the entire evening and attend a service on the other day.
• Generally, outdoor serving positions (registration, attraction volunteers, etc.) will serve from 3:15pm-7:15pm while indoor volunteers (Waumba Land, UpStreet (The Hangout), normal Guest Service locations) will serve from 4:15pm-8:15pm.
• Outdoor volunteers will have a break while the services are happening.
• Indoor volunteers will have a break while the outdoor activities are happening.

Both Waumba Land and the hangout in UpStreet will be open for children of volunteers. Sign up to serve here and let us know you’ll need childcare as you register.

There will not be Sunday morning service to accommodate Christmas For The Emerald Coast that evening and the number of volunteers that it will take to make this event happen. We believe the best time to invite our friends, family, neighbors, and co-workers to this event will be in the evening.

We believe that Christmas For The Emerald Coast is the best opportunity to invite our friends, family, neighbors, and co-workers we have during the Christmas season. We also believe that the weekend before Christmas is the most opportune time for families in our community to experience this environment. For those reasons, we will not have any services on Christmas Eve.

Yes, you really do need a ticket. Our team will be scanning all tickets before you enter the auditorium before the service begins. If you do not have a valid ticket for everyone in your party for the service starting at that time, we will ask you to wait to be seated until we are sure everyone with a valid ticket has had a chance to be seated first. Seating is limited so reserve your ticket today by clicking here!

A PDF of your tickets should have been included at the bottom of the confirmation email you received when you registered for Christmas For The Emerald Coast. Make sure you have that PDF handy before you come to the service and you will be good to go!

Want to get to your seats faster? Download the Eventbrite app! It’s the easiest way to access your tickets and the fastest way for our team to check you in.

A PDF of your tickets should have been included at the bottom of the confirmation email you received when you registered for Christmas For The Emerald Coast. If your confirmation email did not make it to your inbox, check your Junk Mail folder, because sometimes Eventbrite emails go directly there by accident. If you aren’t able to locate that email or your tickets, this article is a great resource to help you locate them. If you are unable to locate your confirmation email or tickets that way, please email your name, email, and service time to info@beachsidecc.org and we can resend the confirmation email.

The easiest way to return your tickets is to look at the bottom of your confirmation email under the “Order Summary” section and click the “View and Manage your order online” link. That should take you to Eventbrite.com where you can login and cancel your order. If you aren’t able to find your confirmation email, this article Eventbrite wrote will lead you through the steps of canceling it online.

If you are looking to return a certain number of tickets because they will go unused, please send an email to info@beachsidecc.org with your name, email address, service time and date, and how many tickets you are returning and our team will help complete the process.

You can either print out your tickets or show us the barcode on your phone. Our team will be able to check you in either way! So, whatever is easiest for you will work great for us!